Frequently Asked Questions

Below is a list of our most commonly-asked questions which may provide the answer you were looking for.

If you can’t find the answer to your question, please get in contact with customer care where one of our friendly team are on hand to help with any questions or queries you may have.

Can't find the answer you're looking for?
Contact customer care on 0300 303 1134.


Our courses and Advanced tests

How do I become an Advanced Driver or Advanced Rider?
What do I get for my £175 course fee?
How can I book my Advanced test?
Where do I meet the Observer/Examiner?
Will I use my own vehicle?
Can I retake my Advanced test?
Is there a theory test?
What’s the difference between IAM RoadSmart’s courses and RoSPA’s?
What comes after Advanced Driver or Rider?
Can I take the test without help from a local group?
What happens if my course is inside the ULEZ zone?

IAM RoadSmart membership

How do I become a member?
What are the benefits of becoming a member?
Will I get cheaper insurance?
Where’s my membership number?
How do I login to my online account?
Can I rejoin if my membership has lapsed?

Renewing your IAM RoadSmart membership

How do I renew my membership?
Do I need to renew my local group membership as well?

Our local group network

How do I find local group?
What does a local group do?
Do I have to join a local group?
How can I get more involved in my local group?